Delivery and Returns

Retail Delivery

For our retail customers, we deliver nationwide. Arrival times depend on the nature of the order and the shipping method chosen.

Standard Retail Shipping

Delivery for foam orders over £100 is free; otherwise, £9.99 is payable.

Upholstery supplies: dispatched the same day if the order is received before 11 am. Delivery usually takes 1–2 working days.

Foam cut to size: 3–7 working days.

Made-to-measure covers: 7–15 working days.

Express Retail Shipping

Delivery for foam orders over £100 is free; otherwise, £15.99 is payable.

Upholstery supplies: dispatched the same day if the order is received before 11 am and should arrive the next working day.

Foam cut to size: next working day if ordered before 11 am on Friday.

Made-to-measure covers: 7 working days.

Trade/Commercial Delivery

For our trade and commercial customers, we deliver nationwide using our own vehicles or courier services, as appropriate. We have our own fleet of vehicles ranging from small Lutons to 40ft artics.

We use our own vehicles for most areas in England.

We will also deliver this way to the rest of the U.K. for large orders.

Deliveries using our own vehicles are free.

We use a courier service for all other freight in the UK and simply pass on the cost. We do not charge for packaging or handling.

To enquire about opening a trade account, please contact us.

Returns

If you are unhappy with your purchase, please notify us within 3 days for a refund or exchange. Returns on made-to-order products, such as cut foam, are only available if the product is faulty. We aim to credit your account within 7 days.